Companies wish to focus on their core activities more and more. That goes without saying. That is why outsourcing ICT support activities is considered more and more often. Typically the priority often goes to the Service Desk.
By outsourcing the Helpdesk the IT users receive a professional form of IT support. Apart from expert support, outsourcing the helpdesk also offers various other advantages such as continuation, flexibility and stability. With the right contract you also obtain a fixed cost structure: easy and manageable.
The Helpdesk functions as a 'first point of contact' for all IT related questions and problems within the organisation. The 'scope' of a Helpdesk Outsourcing agreement can vary strongly, in function of your requirements:
Outsourcing the IT helpdesk is an important step in the professionalisation of an IT organisation. In most companies IT is strongly being developed and therefore the dependence on IT increases strongly. IT users are also becoming ever more demanding. This requires adequate IT support. Outsourcing the Helpdesk is the key to higher productivity of the IT users and therefore better service to the customer.
Xylos has broad experience with Helpdesk Outsourcing projects. Our methodology is based on the principles of ITIL, a standard which is rising strongly. We strive for Service Level Agreements (SLA) with sound guarantees for optimal service.
Related fields within System Integration:
IT Life Cycle Management
Server Support 7/24
System Administration
Related Technology Expertise:
Altiris Client Management Suite
Contact us for more information or for a non-binding quotation :
E-mail : xylos@xylos.com
Phone : +32 3 543.75.00
View our other System Integration domains