This month (May 2019), Microsoft successfully completed the service updates on Auto Attendant and Call Queue for Microsoft Teams & Skype for Business Online. Curious about what’s changed? We’ll talk you through it with four questions and answers:
The service update introduces the following new and updated features:
As we at Xylos have received quite a lot of questions regarding the possibility of assigning an on-prem telephone number to an Auto Attendant and/or Call Queue, we will use this blog post to provide more information on the new service and related requirements.
Existing customers with defined Auto Attendants and Call Queues will have their full settings migrated to the new service without any required configuration changes. The following overview describes the impact on the actual As-Is and the new actions that are necessary for creating new Auto Attendants and/or Call Queues as of today.
At this time, depending on the phone delivery model described below, a user-based license is required:
Microsoft is working on a cost-free licensing model with an expected ETA of July 2019.
The following public Microsoft resource will guide you through the process of creating an Auto Attendant and/or Call Queue in the new service with ease. It also includes a clear overview of the requirements: Set up a Cloud auto attendant.
If you want to learn more about “Managing Resource Accounts in Microsoft Teams”, we encourage you to have a look at the following public Microsoft resource as well: Manage resource accounts in Microsoft Teams.
These newly released service updates also prepare you for the following changes that will be implemented soon:
Don’t hesitate to contact us.
Thanks for the great article. I can't find anything on the roadmap (or google) about "Shared Mailbox Voicemail for Auto Attendant and Call Queues". Do you know of anything from Microsoft that confirms this feature is coming soon?
It provides the best on the auto attendant call in queue update. I like how you have researched and presented these exact points so clearly. This is a brilliant post, thank you for sharing these great tips. I have seen similar information at one place, you can also see on nexttelecom.co.nz/products/business-broadband.
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