Some companies think that when they introduce Microsoft Teams to their end users, a standard training and a stack of instruction sheets will do the trick – but we know that you know better. In this blog post, our Change Consultants will give you advice on how to introduce Teams efficiently with their Five Commandments.
Organise workshops, conduct interviews and send out surveys during your change project to create a detailed overview of your end users’ needs. Their feedback will help you fine-tune your communication and support methods, such as webinars, demo sessions and e-learnings. With a personal approach, your end users will recognise the added value Microsoft Teams can bring to their daily work routine.
Did you know that your colleagues can always ask our Digital Coach for advice? During a workplace visit, he’ll answer all their ad hoc questions, analyse their work methods and give them tips on how to work more efficiently.
Make things easy for your colleagues by implementing a low-threshold learning solution during your Teams adventure. Avoid forced, standardised class courses that don’t satisfy the end users’ needs, answer their questions, fit their work schedule or pique their curiosity. Go for microlearning instead to let people look up information when and where they want to. Our online knowledge platform OASE is designed for this approach: with over 1,000 instructional videos, OASE acts as a self-service platform that offers an answer to all your colleagues’ questions about Teams.
Did you know that employees are quicker to embrace change if their colleagues do the same? We don’t just mean team members; managers also play a crucial role in making your change project a success. Pick your most motivated managers, get them involved in your project as soon as possible and give them an active role as ambassadors or sponsors.
Always keep communicating and always communicate clearly. Keep repeating useful information during the change process - four, five, or even more times if necessary. A standard communication toolkit that you can use before, during and after the Teams implementation will help you keep your colleagues informed.
Have you thought about who will take care of communication about the change project? Research by Prosci has shown that employees are quicker to pick up on and accept information given to them by managers and ambassadors. In other words: instead of letting your IT department send out e-mail reminders, it’s more efficient to let ambassadors inform stakeholders face to face.
Your communication tools are ready and your ambassadors are prepared for their task. It’s time to officially start introducing Microsoft Teams. The best way to go about this is by being original and keeping things light-hearted. Make sure to incorporate a fun factor in the training to catch (and keep) your colleagues’ attention. Our tip: try our Teams Escape Game to let them discover the collaboration app in a gamified environment.
Did you know that as an official Microsoft partner, we’re sure to have a Microsoft Teams change approach that fits you? Read more about our Microsoft Teams Adoption Journey.
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