“I was looking for a new challenge. I’d worked with several Xylos employees at my former workplace and from my experience with them, Xylos seemed a fun company with a friendly atmosphere. I’ve been with Xylos for seven years now as an Office 365 Consultant in the Collaboration Team. Usually, I work for our service desk POWER and visit our customers on-site.”
“As a service desk employee, you need to have a broad profile. Sometimes, you only answer simple user questions; other times, you need to dig deeper to find the technical root of the problem. These challenges make the job nicely varied. You get in touch with different companies, each with their own unique characteristics. It’s not always easy, but it does mean that no two days are the same. By offering on-site assistance, I can also forge personal relationships with our customers.”
“Working for a large number of customers also means you need to adapt to different contexts. You need to be able to switch from one project to the next instantly. It’s a big difference compared to working on the same project for days or weeks at a time.”
“Whether I’m offering support in our service desk or working on-site with a customer, I’m always talking to a customer who needs my expertise to solve a problem. Some problems are easier to solve than others, but the result should always be the same: the customer should be able to happily resume their tasks. The most exciting part is the first meeting with a new customer. I always wonder what the people will be like. If you ‘click’ with them, that makes working with them all the more enjoyable. Fortunately, that has almost always been the case so far.”
Look at our Microsoft Office 365 job openings and maybe you’ll be on Hans’ team soon.
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