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Yes, we can change: What is change management?

Change can be scary. For businesses, it’s crucial to stay one step ahead of digital transformation, but you can only do so if your employees embrace the changes you want to implement. Unfortunately, getting everyone on board can be quite a challenge. With proper change management, employees are less likely to resist change and you can handle the process proactively. So, what does ‘change management’ mean?


1. Change management closes the digital gap

Technology evolves at a rapid pace, but not all end users are equally proficient at using it. This is a problem, because as long as there’s a digital knowledge gap in your company, your ambitious plans for change will fall flat. Implementing advanced digital tools and building a fantastic new IT environment is well and good, but in order to make a difference, people need to actually use these new tools. To encourage your employees to do so, it’s important to keep them involved in the entire process and support them during your digital adventure – and with our Xylos Learning Consultants’ clear-cut change management approach, your transformation project is guaranteed to succeed. 

2. Change management tackles the ‘why’

Change management is a structured process in which you don’t support the technology itself, but rather the people who use it; they are the ones who need help to master the new tools. By guiding your employees, change management indirectly boosts your organisation’s success without exceeding your project’s established budget and time limit. But how do you go about it? It’s simple: at the start of every change process, we try to find the ‘why’ and take it to the workplace. Sounds evident, doesn’t it? It should be, but according to recent research by Prosci, not understanding the reason behind change is the main reason why employees refuse to embrace it.

That’s why we always explain the specific goals of a change project. We turn it into a story, which we present on three levels:

  • Individual
  • Group
  • Organisation 

3. Change management creates Smart Digitals

We do more than just explain the reasons to your end users; we also pay attention to their needs. Xylos’ change and adoption policy focuses primarily on people: we view your end users as the beating heart of your change process. At the start of any project, we’ll visit you to listen to your end users. What are their concerns? What problems do they encounter? We want to raise as many questions as possible before the actual start of the project, so that we can solve them during the process. That’s how we transform your end users into Smart Digitals – employees who know how to get the most out of your new technology.

Want to know more about our change approach? Have a look at our series: ‘Yes, we can change’ and visit our website.


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