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On the road again

Thomas Vochten

Thomas Vochten, our technical evangelist and Microsoft MVP will be speaking at two interesting conferences in a few weeks: Techorama in our home town, Antwerp, and the European Collaboration Summit in Mainz, Germany. 

The top six GDPR challenges for businesses

Johan Celis

Do the letters ‘GDPR’ make you feel nervous? You’re not the only one. Still, there’s no way to get around it: starting on 25 May, the GDPR legislation will be enforced. This means that all businesses who process personal data from EU citizens have to be able to prove that they comply with the rules to protect their data as thoroughly as possible.

Licensing for Microsoft Skype for Business Cloud Voice

Kristof Maes

Following my blog post last week concerning deployment types, I will now further explain the three user registration types and their licensing options. Licensing options1. On-premises registered users Skype for Business users registered to Skype for Business Server can make use of traditional SfB user licensing (CAL’s) or they can make use of SfB user licensing included in Office 365 subscrip…

Deployment types of Microsoft Skype for Business Cloud Voice

Kristof Maes

Skype for Business deployment & release Microsoft Calling plans Belgium On November 1st 2017, Microsoft Calling Plans became generally available for Belgium (and Germany). That means that Microsoft can now deliver Belgian telephone numbers to users within Office 365 Skype for Business Online (and soon in Microsoft Teams too). When you get as excited as us on this new evolution, you might start pl…

FAST: four steps to making the right technological decisions

Dimitri Aerts
A few weeks ago, our colleague Frederick Dierickx introduced the concept of ‘sourcing strategy’ in his blog post “Take the next step to cloud and innovation”. I’d like to elaborate on this based on my experience with the Strategic Competence Center. IT: The force that drives change In his blog post, Frederick mentions that: “When I talk to IT managers and employees, […] one message keeps emergin…

Anywhere365: interaction tailored to your customer

Kristof Maes
We already gave several fine examples of self-service applications in our series about intelligent bots. But what are the options if you want to integrate human interaction at some point? We recommend a combination of Skype for Business (or Lync) with Anywhere365 as contact center software. Anywhere365 helps you manage all your customer interactions, whether you are using chat, audio, video or e…

Microsoft’s Vision on Intelligent Communications

Kristof Maes
The roadmap of Microsoft Teams released About one month ago, from the first rows of Microsoft Ignite, we informed you of Microsoft’s new Vision on Intelligent Communications and the evolution from Skype for Business Online to Microsoft Teams as the primary client for communication and collaboration in Office 365. Read our previous blog post. This week we got some more insights on the roadmap of…

Xylos Inspire Recap

Rachel Young

Our annual event this year proved to be a big hit. More than 240 attendees registered for the day in advance, following a personalized video-invitation made by IntoApps. You can view it here. We kicked-off the day with workshops, demos, partner booths, meet-the-expert, and even an excel escape room! It was a very casual start where people could leisurely walk around and discover what Xylos Inspire…

Factors that affect a Bot’s success

If you build a Bot, it goes without saying that you want it to be successful. In other words, that the Bot will provide a better user experience than traditional resources, such as an app, website, manual or telephone call. Otherwise, there would be no need for the Bot. What is a better user experience? There are a number of crucial questions to help you determine whether a Bot will lead to an i…
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