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4 questions about the update on Auto Attendant and Call Queue for Teams & Skype for Business

This month (May 2019), Microsoft successfully completed the service updates on Auto Attendant and Call Queue for Microsoft Teams & Skype for Business Online. Curious about what’s changed? We’ll talk you through it with four questions and answers:

Yes, we can change: Keep communicating about change

There’s no one-size-fits-all formula that tells you how to communicate optimally during your change process, but our change consultants do follow a set of basic principles and tools when supporting your project. The following three tips will help you set up your communication plan.

How to automate rolling out containers with Azure DevOps

Geert Baeke
16/05/2019

In the previous blog post in our ‘6 steps to the cloud’ series, we discussed ARM templates and Kubernetes manifests. In this post, we’ll use templates to roll out the Kubernetes infrastructure and our applications in Azure.

Storytelling: more than just telling stories

Neo Learning
15/05/2019

Every workplace has its own interesting anecdotes and memorable stories. We all love them. And we’re right to – because stories offer us a great opportunity to learn.

The Intranet is back on the map

Thomas Vochten
14/05/2019

The efficiency of an organisation hinges on the way in which employees work together. But how do you encourage people to collaborate? Enter the Intranet.

How to use code to define app rollouts

Geert Baeke
10/05/2019

Which templates do you use to roll out apps and infrastructure using code? We recommend templates which contain a desired state and which you can roll out idempotently (this means you can execute the template multiple times without impacting the current state). Think of ARM templates and Kubernetes manifests, for example.

How to orchestrate a container professionally

Geert Baeke
09/05/2019

Do you want to offer your end users reliable containers? A container orchestrator is just what you need. The most common one is Google’s open-source container orchestrator, Kubernetes. Since almost all public clouds work with it, it’s often considered the standard solution. Microsoft offers Kubernetes as a service through Azure Kubernetes Service (AKS).

All you need to know about the new Microsoft Surface Hub 2S

Kristof Maes
18/04/2019

On Wednesday April 17, Microsoft and Steelcase launched the new Microsoft Surface Hub 2S solutions at the ‘New Work, New Rules’ event in New York City. Let's take a look at the technological details, the price and the product roadmap. 

The Microsoft MPV Summit: 5 questions & answers

Thomas Vochten
27/03/2019

Whatever is shared in Redmond, stays in Redmond. The news that’s presented there is top secret. Thomas went to Redmond to make sure SharePoint, Office 365 and Teams are headed in the right direction.

How do I optimise my dialogue management? 3 keys for Anywhere365

Kristof Maes
23/03/2019

Customer satisfaction is a crucial aspect of dialogue management. But how do you manage questions and calls efficiently? It’s not likely that a custom-made solution will randomly fall into your lap. Fortunately, we do have one for you. Let’s dive into Anywhere365 and discover the 3 keys to stellar customer service.