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Kristof Maes 10 blogposts

All you need to know about the new Microsoft Surface Hub 2S

Kristof Maes

On Wednesday April 17, Microsoft and Steelcase launched the new Microsoft Surface Hub 2S solutions at the ‘New Work, New Rules’ event in New York City. Let's take a look at the technological details, the price and the product roadmap. 

How do I optimise my dialogue management? 3 keys for Anywhere365

Kristof Maes

Customer satisfaction is a crucial aspect of dialogue management. But how do you manage questions and calls efficiently? It’s not likely that a custom-made solution will randomly fall into your lap. Fortunately, we do have one for you. Let’s dive into Anywhere365 and discover the 3 keys to stellar customer service.

We are ready for Microsoft Teams Intelligent Communications

Kristof Maes

We are ready for 2019, and for Microsoft Teams Intelligent Communications! Let's dive into our offering. 

Kristof in Las Vegas: the Microsoft Inspire diary

Kristof Maes

“We are excited to announce this new incentive to join us for a fantastic and exclusive experience. Microsoft Inspire is the event where the world meets to transform business.” Read everything about our 7-day adventure in my travel blog.

Licensing for Microsoft Skype for Business Cloud Voice

Kristof Maes

Following my blog post last week concerning deployment types, I will now further explain the three user registration types and their licensing options. 

Deployment types of Microsoft Skype for Business Cloud Voice

Kristof Maes

Skype for Business deployment & release Microsoft Calling plans Belgium On November 1st 2017, Microsoft Calling Plans became generally available for Belgium (and Germany). That means that Microsoft can now deliver Belgian telephone numbers to users within Office 365 Skype for Business Online (and soon in Microsoft Teams too). When you get as excited as us on this new evolution, you might start pl…

Anywhere365: interaction tailored to your customer

Kristof Maes

We already gave several fine examples of self-service applications in our series about intelligent bots. But what are the options if you want to integrate human interaction at some point? We recommend a combination of Skype for Business (or Lync) with Anywhere365 as contact center software. Anywhere365 helps you manage all your customer interactions, whether you are using chat, audio, video or e…

Microsoft’s Vision on Intelligent Communications

Kristof Maes

The roadmap of Microsoft Teams released About one month ago, from the first rows of Microsoft Ignite, we informed you of Microsoft’s new Vision on Intelligent Communications and the evolution from Skype for Business Online to Microsoft Teams as the primary client for communication and collaboration in Office 365. Read our previous blog post. This week we got some more insights on the roadmap of…

Breaking news: Microsoft Skype for Business Online will transform into Microsoft Teams

Kristof Maes

The path from Universal Communications to Intelligent Communications Microsoft Teams was recently launched in March 2017, and is already being used by 125.000 organizations around the world. On the other side, the usage of Skype for Business has doubled in FY17 and the global Skype network carries over 3 billion minutes a day. On Monday September 25th, Microsoft officially introduced their new …

Will Microsoft Teams be the future of Skype for Business?

Kristof Maes

The last couple of days there has been a lot of buzz around Microsoft upgrading some Office 365 users with Skype for Business Online to Microsoft Teams. This upgrade is suspected to be a test, as there has been no official announcement from Microsoft. In light of these speculations, we want to provide a brief overview about the state of both of these products today. Microsoft Teams Microsof…