Xylos brands

Cloud computing 10 blogposts

Anywhere365: interaction tailored to your customer

Kristof Maes
11/12/2017

We already gave several fine examples of self-service applications in our series about intelligent bots. But what are the options if you want to integrate human interaction at some point? We recommend a combination of Skype for Business (or Lync) with Anywhere365 as contact center software. Anywhere365 helps you manage all your customer interactions, whether you are using chat, audio, video or e…

Factors that affect a Bot’s success

If you build a Bot, it goes without saying that you want it to be successful. In other words, that the Bot will provide a better user experience than traditional resources, such as an app, website, manual or telephone call. Otherwise, there would be no need for the Bot. What is a better user experience? There are a number of crucial questions to help you determine whether a Bot will lead to an i…

Connected Factory: added value, uses and how to start?

Today smart products and digitization can be found all around us in the market. June is a good example of this. This service makes decisions based on external data such as energy prices and real-time information from your meter readings. This gives you, as a private individual, more insight into your energy consumption, and the lowest rates and the cheapest supplier are automatically selected for …

Intelligent bots and IoT: a mix of live data and knowledge

“Industrial systems would be capable of telling you that they are not feeling well, provided that you give them the brains and a voice”. The principle is quite simple if we make an analogy with a doctor’s visit. An industrial system can use sensors and PLC controls to feel and register. Data storage helps the system to memorize symptoms, and, by registering these, you can build a history. Based …

Intelligent bots in a business environment

Just imagine the many options bots could provide within a business environment, such as service in a company's administrative departments. For example, in a secure Office 365 environment with authentication. HR-related bot activities: Requesting leave; Requesting the number of remaining holiday days; Questions about submitting your expenses (e.g. for new employees). Project and te…

Intelligent bots in a customer and marketing-oriented environment

In a business-to-customer environment, you can provide customers with superlative assistance using chatbots: They can be a customer-friendly alternative to the traditional multi-click menu structures of websites or apps. You can answer customers’ questions - even outside of office hours - and link automatic actions to the answers without the need for human intervention. You can pr…

How to implement Office 365?

Walter De Roeck
10/08/2017
From project to program Office 365 is a set of software and cloud services that enhances employees’ productivity. You can choose the elements you need for your specific application. Most companies have their own unique way of using Office 365, and so every company has a different approach to implementing Office. I have observed two different trends: Some companies want to reduce complexi…

Intelligent bots: better service, higher productivity, smarter products

User-focused Last year, I placed an online order at around 23h00. After pressing the ‘Complete order’ button, I suddenly realized I had selected the wrong colour smart watch. So there it is… it's 23h00 and you think: “Now what?” I was already resigned to the familiar scenario: receiving the wrong product, creating and printing the return label, taking the package back to the courier and orderin…

Take the next step to cloud and innovation

IT departments are shifting their focus from operational management to business transformation in order to support and inspire their business to use new technologies. Or, to put it another way… this expectation is becoming increasingly prominent in businesses. When I talk to IT managers and employees, I notice they have an enormous desire and enthusiasm, however, one message keeps emerging: “We …

Keep track of usage and costs in the cloud

Geert Baeke
18/09/2015
The cloud makes it extremely easy to spin up resources such as virtual machines, data analytics clusters or storage accounts. It is not uncommon to see temporary resources that are kept running or overprovisioning of resources. Your budgets however, are not going away and you need to keep track of what you are paying in the cloud. A growing number of IT Financial Management (ITFM) tools can help y…