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We are ready for Microsoft Teams Intelligent Communications

Today, our conversation is completely changed from delivering communications (Skype for Business) in the cloud towards providing a complete digital transformation with Microsoft Teams as a hub for Intelligent Communications. Want to know more? Let's introduce you to our offering: Microsoft Teams Intelligent Communications.

1. The road to Microsoft Teams Intelligent Communications 

At the end of the holiday season, I had some spare time to read. One of the documents that attracted my attention was a revised version of the 2015 AudioCodes onepager “To Cloud or Not to Cloud? That is the question”. In those early days of Skype for Business Online with freshly released Cloud PBX functionalities, this question was very relevant, as it determined which future-proof decisions our customers would make. The December 2018 update was published with a slightly adapted title: “To Cloud or Not to Cloud? Is That Still the Question?” (https://online.audiocodes.com/cloud-white-paper) and it’s indeed fascinating to see that only 3 years later, the focus has radically shifted from delivering communications in the cloud (Skype for Business) to providing a complete digital transformation and enhancing productivity with Microsoft Teams as a hub for TeamWork and Intelligent Communications.

After its launch in March 2017, Microsoft Teams has grown tremendously and even became the fastest-growing business app in Microsoft’s history:

Microsoft Ignite Announcement, September 2018

Microsoft Teams was initially launched as a chat-based workspace, but it quickly became apparent that Microsoft had bigger plans with it: the software introduced the world to the complete Office 365 suite. This Office 365 suite also included Microsoft Skype for Business Online as a Unified Communications solution for chat, meetings and Cloud Voice telephony.

During the Microsoft Ignite conference in September 2017, Microsoft presented their vision on Intelligent Communications: by implementing Skype for Business Online functionalities in Microsoft Teams, they would enhance the experience with AI services for meetings, chat and voice communication.

Microsoft Teams’ functionality exploded in 2018; in the summer, Microsoft was happy to announce that Microsoft Teams had become a complete Cloud Meetings & Voice solution by completing the roadmaps for transitioning Skype for Business Online features into Microsoft Teams:

After our Xylos Inspire event in October 2018, we talked with several new and existing customers about how they got started with Microsoft Teams Intelligent Communications and on how they migrated from their existing Lync/Skype for Business server, Skype for Business Online or even traditional PBX environment to Microsoft Teams. In this article, we want to share some interesting insights about our vision on the Microsoft Teams Intelligent Communications solution.

2. Our key pillars

Our Microsoft Teams Intelligent Communications offering is based on the following key pillars:

  1. Governance of the new or existing Microsoft Teams deployment, from determining how new Teams are created to ownership and lifecycle management, setting up policies for guest access and monitoring usage of the solution.
  2. Change & adoption strategy. Since we strongly believe that a technology project can only be successful if the changes are adopted throughout the company, developing a solid change & adoption management strategy is crucial.
  3. Architecture of the technical co-existence with Microsoft Teams and the migration towards Microsoft Teams. It doesn’t matter if you’re transitioning to Microsoft Teams from an existing Lync/SfB Server or SfB Online or traditional PBX environment. By technically integrating Microsoft Teams in co-existence with the existing environment, we can start off with an integrated pilot/PoC and go into production via a smooth migration.

  4. User migration with co-existence scenarios between Skype for Business and Microsoft Teams. This lets your IT Admin decide whether to use Teams for collaboration only, for collaboration and cloud meetings or as a complete package for collaboration, cloud meetings & calling (telephony).

  5. Intelligent Devices for Microsoft Teams will enhance the experience in every workspace:In a future blog post, we’ll zoom in on the different Intelligent Devices that are compatible with Microsoft Teams today.

  6. 3rd party applications which add special features to Microsoft Teams, such as a contact centre, enhanced dialogue management and Receptionist (Operator) functionalities.The following video of the ANYWHERE365 solution demonstrates how it currently works with Microsoft Teams:

    We hope this short introduction has made you just as excited as we are. We’re looking forward to start a conversation soon. As a bonus, you can download our Microsoft Teams Intelligent Communications onepager via the following link.

    Have a great 2019 and keep an eye on our blog channel – we’ll keep you informed of the latest news in 2019!


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