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Remote monitoring with LogicMonitor: 3 questions and answers

Due to the coronacrisis, it’s now even more difficult to monitor all of your infrastructure components that make homeworking possible. Many of those rely on third-party, cloud based solutions and services that we don’t control. But at Xylos we believe companies should be able to monitor each layer of that infrastructure, whether or not that infrastructure is centrally managed. So, let’s get you started with LogicMonitor.

A recap of the current situation

The last few weeks we have seen a huge increase of homeworkers to further prevent the spread of the COVID-19 virus. This pandemic enabled the digital transformation for a lot of companies. Before the start of the pandemic, those companies had employees on the corporate network, accessing data from the on-premises datacenter. A good monitoring of the infrastructure ensured that those persons could do their work without disruptions and with the desired user experience.

Today, a company could have all of his employees working from home while they are still contributing to the business continuity and driving growth of the company. It is now even more difficult to monitor all of those infrastructure components that make working from home possible. Many of those rely on third-party, cloud based solutions and services that we don’t control. Other components may still sit under your control, such as the number of VPN-connections, VDI infrastructure, bandwidth consumption,..

We at Xylos believe companies should be able to monitor each layer of that infrastructure, whether or not that infrastructure is centrally managed. Gaining visibility is key to perform meaningful actions and to boost business performance. The LogicMonitor SaaS agentless platform offers out-of-the-box DataSources and dashboard widgets to provide visibility into key work from home solutions. The intelligent monitoring helps ensure that your remote workforce is driving business performance and maintaining your customer experience. 

What does LogicMonitor offer?

LogicMonitor offers pre-configured dashboards that show performance and health in real-time for:

  • SaaS Applications (e.g. Zoom, Microsoft Teams, Office 365, Slack)
  • Voice-Over-Network (e.g. AudioCodes SBC, Mitel VoIP, Cisco VoIP)
  • Virtual Desktop Infrastructure (e.g. Citrix Virtual Apps & Desktops, VMware Horizon)
  • Virtual Private Networks (e.g. Checkpoint VPN, Palo Alto VPN, AWS VPN, Azure Virtual Network Gateway, GCP VPN Gateway, Pulse Secure)

How can your business benefit from LogicMonitor?

LogicMonitor provides the means to monitor the applications that matter most for a remote workforce. With the agentless collector, IT teams can monitor web conferencing applications (Zoom, Microsoft Teams, Skype for Business, Cisco Webex, GoToMeeting, …), cloud applications, engineering services (like GitHub, Gitlab, AWS), VPNs, or ISP Connectivity within a matter of minutes. With LogicMonitor you can monitor all your apps within one comprehensive platform as it provides full observability for 2000+ technologies.

The last few weeks, a huge stress was put on the on-premises datacenters and public cloud services. Perhaps companies were having problems with their audio or video tools, not all users were able to log on to their critical applications, maybe they experienced even downtime for a couple of hours? These problems could be linked to a high bandwidth utilization on your company’s VPN or it could be an outage at a third-party provider? Regardless of the issue, communicating this information widely, thanks to centralized monitoring, allows your team to save valuable time.

How do you get started?

Read more about our LogicMonitor solution or contact one of our experts to explore and even test drive the solution yourself within your own environment. If you want to lower the load on your own IT-team, we can help you by providing you our managed services. Reach out to anyone of our team and get inspired!

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