Inia & Workstreampeople present ANYWHERE365

  • Date: 14/03/2019
  • Time: 12:00 - 16:30
  • Location: Business Faculty, Sint-Lendriksborre 6-8, 1020 Brussels
  • Language: English
  • Price: Free

Do you use Skype for Business or Microsoft Teams? Are you looking for a suitable solution for your dialogue management? Something that sends all incoming and outgoing communication to the right people at the right time, wherever they are?

Register for our event ‘Inia & Workstreampeople present ANYWHERE365' on 14 March and learn all about the functionalities of ANYWHERE365 and ANYWHERE365 Enterprise Plus.

Program

12:00

Welcome & Lunch

13:30

Introduction ‘Inia & Workstreampeople present ANYWHERE365’

14:00

Session 1: Discover ANYWHERE365 for Skype for Business and Microsoft Teams

  • Getting started with ANYWHERE365: on-premises or in the cloud?
  • Functionalities
    • Call Recording
    • Real-time translation
    • IVR
    • Supervisors
    • Reporting
    • Wallboards
    • Integration with CRM
    • And much more
15:00

Session 2: Discover ANYWHERE365 Enterprise Plus Edition

  • New options for even better availability
    • Multi Services UCCs
    • Nested UCC Failover
  • Intelligent integrations based on AI & ML
    • Audio Conversation Transcript to CRM Backoffice
    • Machine Learning Based Routing
    • Bot Framework integration & Self-learning Bots
    • Azure Cognitive Services & Cortana Intelligence (real-time translation during chat conversations, real-time translation during audio conversations, Image Based Routing, IVR speech to text, Transcriptions and Emotion Recognition)
16:00

Q&A

16:30

Reception