Senior Remote Operations Engineer

Are you a seasoned IT enthusiast? Do you enjoy making a customer’s day with your expert advice? Do you want to work at one of the most innovative IT consultancy businesses in Belgium?

If you answered yes to these questions, you might just be our new Senior Remote Service Engineer. 

Your future habitat?

Together with our other Service Engineers, you’ll be responsible for second and third-tier customer support. You’ll mainly be working remotely from our Antwerp office, but you’ll also work on site with the customer sometimes. If you’d like to work in our offices in Ghent, Brussels and Herentals, you’re free to do so.

What will be your tasks?

  • Registration and follow-up of all incoming notifications.
  • Second and third-tier support / troubleshooting for our customers’ systems.
  • Registration and follow-up of third-party incidents and requests.
  • Monitoring our customers’ systems.
  • Managing accounts, mailboxes and group policies (AD, Exchange, Office365, …). 
  • Installing new PCs and laptops.
  • Installing various software packages.
  • Developing support procedures and processes.

You’ll report directly to the person responsible for the Remote Operations Center.

Your profile?

  • You’ve got at least a bachelor’s degree in ICT or you have equivalent experience.
  • You’ve got technical knowledge of or experience with: Wintel systems, ITIL, mobile devices, networking, operating systems and common business software.
  • You’re multilingual: you speak Dutch, French and/or English fluently.
  • Communication is your strong suit: you’re communicative, customer-oriented and social.
  • You’ve got an eye for detail and value delivering quality service highly.
  • You’re a doer: you take ownership, you work proactively and you’re solution-oriented.
  • You dare to face challenges and you’re willing to take on procedural tasks.
  • You’re flexible: you can work with a flexible schedule.

 We offer training opportunities via on-the-job training and proactive training through our talent management programme. 

Corporate movie

A view of Xylos, our brands, products, services and most important of all, our people.

Xylos works for you!

Xylos has over 30 years of experience delivering ICT solutions that contribute to corporate success. We offer everything from strategic advice to digital transformation, including personal user support during this change.

We focus on innovation thanks to the specialised expertise of our consultants, who are true advocates of new technologies such as Big Data & Analytics, Internet of Things, Mixed Reality and Infrastructure as Code. To expand our range of digital services even further, we’ve also launched three digital brands: IntoApps, Neo and Bagaar.

What else makes us unique? Our corporate culture. Did you know we were ranked fifth in 2018’s Great Place to Work? Xylos’ 250+ employees get every chance to grow and realise exciting projects together. Of course, we also celebrate jobs well done. Work hard, play hard: that’s our motto.

What makes every day at Xylos a day to look forward to?

  • You’ll be in a Great Place to Work that brings out the best in you.
  • You’ll ride the digital wave with a team of enthusiastic colleagues. You’ll work hard, but you’ll play even harder.
  • You’re free to take initiative and grow.
  • We’ve got fresh soup, delicious fruits and a company restaurant full of irresistible food to keep your energy levels up.
  • Need to take your mind off work? No problem. Just have a look at our calendar full of sports activities and learning sessions.
  • Your efforts will be compensated with a competitive salary package including a bonus, company car, hospital insurance and pension plan.

Do you believe in a corporate culture that’s focused on collaboration with room for self-development and initiative? Apply online now! Contact Tanja Somers at +32 264.13.78 – for more information.

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Questions about this job offer?

Contact Tanja Somers:

Tel: +32 2 264 13 78

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