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Xylos and Genesys join forces

27/07/2020

Genesys is the worldwide market leader in omnichannel customer experiences and contact centre solutions. With the right tools, they boost your colleagues’ productivity and ensure that everyone hits your KPI goals. Choose a platform for your cloud-based Genesys contact centre, integrate top-notch technologies and digital tools with your current systems, and offer your customers the service they’re looking for through the channels they prefer. Your customers will thank you for it!

New partnership with Genesys for the ultimate customer experience

At Xylos, we’ve been helping our customers with advanced communication solutions for over a decade. And we still think it’s exciting: over the past years, we’ve witnessed how the digital world evolved tremendously. On-premises communication platforms are shifting towards fully cloud-based solutions, expectations on the perfect customer experience keep evolving. Due to this, the popularity of omnichannel, chat/voice bots, AI virtual agents and related solutions has soared.

Xylos strives to make your digital transformation as people-centric as possible. It’s our mission to “help organisations succeed in an exponential age by delivering unique experiences, products and services with effectiveness and empathy”. Our partnership with Genesys completely aligns with this. We’re already looking forward to make your customer experience a success, together with Genesys!

By combining our expertise with Genesys’ cloud solutions, we pave the way for:

  • A cloud-based customer experience that flexibly adapts to your needs in terms of functionality and capacity, so we can speed up your ‘go live’ process.
    Discover Genesys Cloud’s interface and features in this virtual self-guided tour
  • Native integration with your current collaboration and communication tools, such as Microsoft Teams and Zoom, your business software (CRM, ERP...), and your business processes.
  • Continuous improvement of your customer experience by offering you full insight in every contact and innovating rapidly with AI assistance.

Are you as ready as we are? Genesys Cloud only takes days to implement, is intuitive to use and innovates constantly through weekly updates.

Want to know more? Don’t hesitate to contact us.