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Xylos and Genesys defining Customer Experience as a Service for you

Right now, building customer intimacy is more important than ever, thus your organization should be able to add digital channels on the go without having to perform expensive and time-consuming customizations.

Our technology partner Genesys provides the ideal cloud solutions to take up this challenge.

Together we will deliver Customer Experience as a Service to enable simple, digital experiences that will help your organization to drive customer delight and accelerate your business.

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By leveraging the Genesys Cloud solution, we will be able to deliver following experiences towards your internal and external customers

Multichannel Routing

Speech-enabled IVR

Reporting & Analytics

Workforce Management

Outbound Campaign

CRM Integration

Graphical Agent Scripting

Social Management

Xylos is excited to have signed the partnership with Genesys.

We believe this will strengthen our Customer Experience offering on Microsoft Teams, but also in many other use cases like Omnichannel, Chat & Voice Bots, AI integration, …
By blending our rich Xylos expertise on the Modern Workplace practice together with the market leading Customer Experience solutions from Genesys, we do strongly believe that together we are perfectly placed to help you with building customer intimacy, especially in this new hybrid world.