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Copilot licences only deliver when your people use the tool in their daily tasks. In many organisations, usage drops after the first weeks. Xylos supports large Belgian organisations with an adoption approach that starts from the tasks and learning preferences of each team.
Why does usage drop after the roll-out?
A general introduction session shows what Copilot can do, but rarely what it means for someone's own work. People return to their familiar way of working. They are unsure what is allowed with company data, especially without a clear AI policy.
How do you make Copilot stick?
Start from the work per team. Map which tasks take a lot of time. With Xylos Insights, you see per team which Copilot applications save the most time, scored on impact and feasibility.
Know who leads the way. Every organisation has innovators, early adopters and colleagues who need more time. An adoption profile per team shows where your champions are and where support is needed.
Train on concrete use cases. A finance team learns to work differently with Copilot than a sales team. Sessions on Copilot use cases and smart routines make it tangible.
Learn in the flow of work. Short videos on the OASE video learning platform and playful formats such as gamified AI training keep the threshold low.
Deploy champions. Let early adopters share use cases with their team. Peer coaching often works better than an extra training.
Measure again. Compare the adoption profile after a few months with the first measurement and adjust where teams lag behind.
What is the difference between training and adoption?
Training transfers knowledge. Adoption is about behaviour: do people also use the tool when nobody is watching? That takes more than a training calendar. Managers who set the example and follow-up per team make the difference.
How does Xylos help?
Xylos combines the roll-out and management of Microsoft 365 with a complete Copilot literacy programme. We measure where each team stands and propose a tailored learning path. Then we keep following up on adoption. Atlas Copco, ENGIE, UCB and KBC already went before you.
Want to know how to approach AI and Microsoft 365 training for your employees? Read it in our blog.