Your IT in good hands

You pay a fixed monthly fee, tailored to your environment and the services you choose. After the audit of your environment, you receive a proposal with a fixed price. The monthly fee stays the same, however many questions or incidents there are that month. Any improvements you have carried out get their own estimate and quote in advance.

All questions and incidents from your employees are included, however long they take to resolve. On top of that, we monitor your environment 24/7, keep updates and patches current and follow up your backups and restore requests. The OASE licences for your employees are included too.

Our consultants work in your environment through a secure password vault: passwords change every 30 days and every session is recorded, so you always see who did what. You get a ticket report every month, a meeting about the figures every two months and an annual vision meeting about your IT roadmap.

Not included in the fixed fee are hardware, your suppliers' contracts and support costs, and improvement projects you have carried out. On top of the management, you choose which services to add, such as a SOC or a technical profile who comes on site at set times. Every service is also available separately and on demand.

Every ticket gets a priority based on impact and urgency, with its own response and resolution time set out in your contract. If a critical incident brings down your servers or network, we respond 24/7: the monitoring automatically calls out an on-call engineer. Every two months, your report shows how many tickets stayed within the agreed times.

First, we map your entire environment with an audit. Next, you receive recommendations to make it faster, more secure or more innovative, and those are optional. Finally, we ensure a smooth transition, which takes about eight weeks.

During that transition we run a health check, update the documentation and install our monitoring. Meanwhile, we already take over the service. From week five the agreed response times apply, and in week eight we complete the takeover together.

We work without vendor lock-in: all documentation of your environment sits in a shared customer environment that you can access yourself. Read more in our guide to outsourcing IT management.

Improvement projects are optional. We take over your environment as it is today and carry full responsibility from day one, even if you have not changed anything yet. After the audit, you do get our advice, for example on a fixed patch cycle, workplace management with Microsoft Intune or agreements on how quickly systems must be back after an outage. Each project first gets an estimate and then a detailed quote. You choose which projects you do and when.

Our service desk is based in Antwerp, on the Noorderlaan, and we also have an office in Herentals. Most management happens remotely, but we regularly come by. If you want someone in-house at set times, you can schedule a technical profile for a fixed day each week.

We stand behind your back-end infrastructure, such as servers and network, 24/7. Our monitoring follows all customer environments in one cockpit and automatically calls an engineer when an incident occurs, at night too.

If you also want your security alerts followed up 24/7, you add the SOC we offer together with Eye Security. That SOC detects threats on your devices and in Microsoft 365 and steps in immediately. If your company falls under NIS2, that follow-up helps you report an incident within 24 hours.